Frequently Asked Questions

Isn’t this what my accountant is for?

Well… yes and no. Accountants are certainly part of the solution, and we work closely with many clients’ accountants.

However, most accountants are not genuine specialists in tax debt resolution. Neither should they be! Their roles are far broader than this. We often work as a "virtual team" with an accountant to get the best result for their client.

We speak to the various debt departments at the ATO every day. We know the people, processes, regulations, documentation… we know how to navigate the complexities of the ATO. And we know how to reduce overall debt through refunds of interest and penalties.

Our deep, specialist knowledge is the difference – and that has positive outcomes for our clients and their accountants.

Am I facing liquidation?

Probably not. Our experience, as long-term tax debt specialists, says it is unlikely this will be the outcome.

Last financial year, for example, less than 3% of our clients went into liquidation as part of their tax debt outcome. But of course it depends on your circumstances.

Most of our clients want to continue running a successful, viable business… and that is the outcome we deliver most frequently.

We are only interested in the best outcome for you and your business. In the majority of cases we negotiate a resolution direct with the tax office.

However, if, on review and discussion, liquidation is part of the solution, we can put you in touch with people who can help – or we can support and advise you as you engage with your own contacts.

Are you going to try and lend me money?

No. We are not financiers and we do not lend money.

Many clients' ideal scenario is for us to negotiate a long-term repayment plan directly with the ATO, with a manageable monthly repayment schedule for the capital debt, and no third party finance. And this is what often happens.

However, if finance is required, we can put you in touch with some good people from our wide network of contacts. Or we can support and advise you as you engage with your own contacts.

We often work as part of a virtual team (which can include accountants, advisors, financiers or brokers), with our only priority being to create the most effective, beneficial solution for you.

How long will the process take?

The majority of cases we work on are resolved within 2-4 weeks. Obviously it depends on the complexity of the situation, and sometimes it does take longer.

We will be able to advise you early in the process how long it is likely to take so that you know what to expect.

It will also depend on you, to an extent! If clients are prompt to authorise us to access their ATO information, and are responsive with providing financial information we need, then the process normally runs smoothly and swiftly.

How much does it cost?

This depends on the complexity of each case.

We charge a monthly retainer fee to act on your behalf for principal debt negotiation. We quote you on this after we have (a) established that we can help, and (b) engaged with the ATO and provided our initial solution assessment for you to review.

For interest and penalty refund services, we charge a % of whatever refund amount we are successful in achieving for you. We agree that with you in advance.

Our clients save significantly more than it costs them!

How does this all impact my credit rating?

Business tax debt over $100,000 is reportable to credit rating agencies if there is no payment plan in place and no active engagement with the ATO regarding the debt.

Which is why it is so crucial that you speak to us sooner rather than later.

We can engage with the ATO on your behalf, get a payment plan in place and get the issue dealt with – so it doesn’t impact your access to credit.

I’m so worried about all this, I just don’t want to deal with it

We completely understand. Many of our clients feel this way. They’ve buried their head in the sand for so long, and it feels hugely stressful. They are scared about what’s to come.

This is what we’re here for. We really do care about getting your situation resolved. We have seen every tax debt scenario there is and we know how to get the best possible resolution for you.

The best way to reassure you is probably to quote our client feedback directly: "Thank you for the amazing job you have done in such a short space of time. I wish I had had the courage to discuss [the debt] before the situation imploded. The work you do is truly life changing.”

Please do get in contact and let us help you resolve your situation.

Have any questions? Call us on


Level 13, 52 Alfred St South
Milsons Point NSW, 2061 Australia

Level 6, 10 Yarra Street
South Yarra VIC, 3141 Australia

Level 19, 10 Eagle Street
Brisbane QLD, 4000 Australia

Level 4, 29 King William Street
Adelaide SA, 5000 Australia