Privacy Policy

Overview

Tax Assure is an Australian-based provider of tax-related services, dedicated to protecting the privacy and security of your personal information.

This website (taxassure.com.au) is owned and operated by Tax Assure Pty Ltd (“we”, “us”, “our”). By using our website, you agree to be bound by this Privacy Policy. If you do not agree, please do not use our website.

This policy explains how we collect, hold, manage and use your personal information, including when you visit, interact with, or use our website. We may update this policy from time to time by posting a new version here, and it becomes binding from the date it’s posted.

Scope of this policy

This policy applies to all personal information we hold. “Personal information” under the Privacy Act 1988 (Cth) means information or an opinion about an identifiable individual, whether true or not, and whether recorded or not.

Your consent

By using our website and accessing our goods and services, you consent to us using any personal information we collect for the purposes set out in this policy.

Collection of personal information

Why do we collect it? We collect and hold personal information that is reasonably necessary for the services we provide.

How do we collect it? We collect personal information directly through your use of our website — including when you visit, access, or contact us — as well as through applications, email, correspondence, and other communication with you, including face-to-face meetings or phone conversations.

What do we collect? We may collect and hold:

• Your name
• Your phone number
• Your email address
• Your mailing and delivery address
• Job title and the organisation you’re affiliated with, for business tax matters
• General information about your tax position or debt, where relevant to your enquiry
• Information you provide when using or requesting other services on our website or directly from us
• If you apply for a role with us: your CV/resume, cover letter, qualifications, employment history, and your answers to any application or screening questions

In the course of providing our services, we may also collect more detailed information as required — for example, about your job, office, business, commercial affairs and taxation matters.

If you correspond with us by email, we may retain the content of those messages together with your email address and our responses, with the same protections we apply to mail and phone communications.

Retaining your personal information

We retain your personal information for the duration of your use of our website and services. Once you cease using our services, we retain it for no longer than 7 years, or for any period necessary to perform our services and meet our legal obligations (the “Retention Period”). We’ll make your personal information available to you if requested.

Where personal information is collected in connection with a job application, we retain it only for as long as necessary for the recruitment process and any related purpose — unless you’re successful and become an employee, in which case it forms part of your employment record, or we’re otherwise required by law to retain it for longer.

Destruction of your personal information

Once the Retention Period has lapsed, we ensure the timely and secure destruction or disposal of your personal information, both physical and electronic.

If you ask us to destroy or dispose of your personal information at any other time, we’ll comply in a timely manner, to the extent this doesn’t interfere with our business or conflict with our legal obligations.

Data breaches

Security We use all reasonable commercial endeavours to protect your personal information from unauthorised interference, including unauthorised access or disclosure.

Informing you of a breach A data breach occurs when there’s been unauthorised interference with your personal information that’s likely to result in serious harm to you. If we determine a breach has caused or is likely to cause serious harm, we’ll notify you and the relevant reporting body.

How we use your personal information

We collect, use and disclose personal information for purposes associated with conducting our business, providing services to you, marketing and promotional efforts, and improving our content and service offerings, including:

• Facilitating services between you and us, entities associated with us, and/or third parties we work with to provide services to you
• Monitoring the use of our website
• Improving the quality of our services
• Administrative purposes
• Marketing communications
• Recruitment
• Statistical analysis of website and service usage
• Complying with the law, including privacy legislation

We may also use your personal information to notify you about important changes to our website and new services we think you’ll find valuable. You can opt out of these at any time by emailing us using the link provided on notifications, or by contacting us at the email address at the end of this policy.

Direct marketing

If you’ve given us express consent to receive direct marketing communications, or to have your personal information provided to third parties we work with, we may collect, hold, use and disclose personal information in line with that consent, to enable us (or those third parties) to offer you goods and services.

You can withdraw this consent at any time, and request that we stop sharing your personal information with third-party providers for direct marketing purposes.

Disclosure

Your personal information may be shared with others as de-identified data in aggregated form. Personally identifiable or business information won’t be shared with third parties except as required by law, or where you’ve given express consent.

We may need to provide your personal information to third parties we engage to help provide goods and services to you, such as:

• Service providers who assist us in providing services to you
• Information technology service providers
• Payment processors

These third parties are only authorised to use your personal information for the purpose we supplied it to them. If they’re located overseas, your information may be transferred overseas, but always in compliance with mandatory Australian privacy laws.

Cookies and data activity

We may use cookies and similar technologies on our website — small data files stored on your device that let your browser remember certain information. By using our website, you agree to this, and cookies are issued as soon as you visit. You can disable cookies in your browser, though some website functions may not work as a result.

If you upload information with associated metadata and don’t want us to use it, please remove it before uploading.

We may also collect data associated with your visit — pages viewed, activities undertaken, purchases made — along with device, browser, location, IP address and search-term information. We handle this data as set out elsewhere in this policy.

Data security and storage

Personal information we collect is stored and processed on servers located within Australia. We’ve put in place appropriate physical, electronic and managerial procedures to safeguard it and prevent unauthorised access.

In limited circumstances, we may need to send your personal information overseas — for example, where a supplier assists us with our services and business functions, or where a third-party application is used in connection with our interactions with you. We take all reasonable steps to maintain security in these cases, though our ability to control where third-party providers host or process data may be limited.

Links to other sites

Our website may link to other applications, websites and tools. We’re not responsible for the practices of sites linked to or from ours. Once you leave our website via a link, this policy no longer applies — please review the destination’s own policies.

Legal disclosure

We reserve the right to disclose personal information that identifies you where required by law, or where we believe disclosure is necessary to protect our rights or comply with a judicial proceeding, court order or legal process.

Your rights — access, correction and complaints

If you want to find out what personal information we hold about you, believe it’s inaccurate, out of date, incomplete, or no longer necessary for us to hold, want to opt out of direct marketing, or wish to complain about a breach of the Privacy Act, Australian Privacy Principles, or an applicable privacy code, please contact us using the details below. If you’re not satisfied with our response, you can complain directly to the Australian Privacy Commissioner.

Contact us

For any queries, complaints or requests about this policy or our handling of your personal information:

Email: [email protected]